Process Discovery & Audit
We map current-state processes, find friction, and propose an actionable roadmap. Deliverables include SIPOC-style maps, value-stream diagrams, and prioritized automation backlog.
Typical deliverables
- Detailed process maps and personas
- ROI model and implementation timeline
- Proof-of-concept automation for high-impact flows
Automation Engineering
Platform-agnostic automation using low-code and custom code as appropriate. We integrate CRMs, ERPs, ticketing, and databases, and create robust monitoring and rollback strategies.
Training, Support & SLAs
We provide onboarding, admin training, written playbooks, and optional SLA-backed support contracts.
Engagement models
- Fixed-scope audit & PoC
- Time & materials implementation
- Managed services & retainer